Take Time to Thank the Joeys.
Yesterday morning, I read a tear-jerking, throat-lump-inducing post from Looky, Daddy!, about watching his daughter's face as she blissfully watched the fireworks on the 4th of July. (As has been previously confessed, his is one of the few blogs I still follow on a regular basis).
Buried in the comments of that post was a "thank you" from a guy named Joey B. -- a guy who had apparently spent his day on the 4th laying cable and packing 3000 fireworks shells -- who felt blessed to know that his show had been enjoyed by and touched someone.
It got me to thinking about the Joeys of the world. The grease of our entertainment engines, the ones who work tirelessly (and more often than not crappy hours - nights, weekends, early mornings) behind the scenes keeping everything running...
And then, Man of Many Nicknames and I went last night to see Rosanne Cash at our local Jazz Club (upscale, not hole-in-the-wall). Their intimate venue and cabaret seating is great, but the back row of tables has mostly-obstructed views. To combat this, they have large flatscreen monitors and a static camera on the stage. Before the performance (while you're dinnering), they show ads and upcoming concert promos on those screens. As the opening act took the stage, the monitor facing our seats went black.
For 25 minutes or so, we sat tall and craned our necks in our cocktail table balcony seats to catch glimpses of the floating foreheads and eyeballs of the opening act musicians (who were great). During the break, I started chatting with the couple from the next table as we stood and stretched against the wall:
Her: "Can you see anything at all?"
Me: "Nope, pretty much nothing."
Her: "I don't understand it ... that screen was on before, playing ads, but now it's dark."
Me: "I know, it's crazy -- the one angled over there is on, showing the stage, so obviously they HAVE the technology..."
As my brain churned realizing that someone had turned that monitor OFF, I decided to go out on a limb.
I walked over to the guy tucked in the balcony corner, the one running "The Board". "The Board" is a casual techy term for the command center for any given performance (I thank Mr. Moon from my High School Theatre Tech Squad for teaching me this). They run audio, video, lighting from this central command post. Any production of any merit at all -- even a local conference -- will likely have at least one guy there operating the systems (usually wearing black and looking somewhere on the midscale of alt-hip to slightly- to uber-geeky).
I spent a lot of years in professional event production (occasionally I still find myself in that role.) I have an IMMENSE amount of respect and admiration for the skill and talent that it takes to run The Board and run it well. These guys have more technical knowledge in their pinky finger than I have in my entire body, they strive for perfection, and they do not get flummoxed regardless of what happens. They are there hours before and hours after any given gig. They have perfected whispers and hand gestures as forms of communication. (In my experience, they also survive their challenging schedules on copious amounts of caffeine, cigarettes, and tequila in alternating doses.)
So last night, I sidled up to Greg (the guy on The Board at the Dakota) and asked - on behalf of the Back Row -- why it might be that our viewing screen wasn't operating? He looked up at it and said something along the lines of ...
"Well, it's probably for her comfort, she might be able to see it and it could be distracting."
... to which I replied...
"Oh, so I guess she's not bothered that WE can't see her either?" (I laughed and tried to be jovial.)
You could tell he empathized. He pulled out a remote control and aimed it at the screen, saying something along the lines of, "well, let's give it a shot and see if anyone complains" (as she took the stage).
And the screen flickered on: Shazam.
The Tech guys at the concert or conference. The Pyrotechnic technicians at the 4th Fireworks show. The Drivers on the Buses and Metro trains. The guy who washes the dishes at your favorite pub. The guy who keeps the wastebaskets and floors clean at your job, school, mall. The person at the grill who makes your hash browns JUST PERFECTLY brown and crunchy, without fail, every time. The woman who can make up 5 hotel room beds in an hour with crisp hospital corners.
These are all, in and of themselves, arts. They are not arts for which everyone is suited, nor traditional "arts" which everyone recognizes. They are things we tend to notice only when they are NOT done well. Otherwise, these arts are a part of the 'expected' package, and seem to be effortless.
Having been a behind-the-scenes person for years, I can tell you there is a TON of effort expended to make sure that your front-of-the-house experience is magical, or at the very least, goes off with as few hitches as possible. Tens or Hundreds or Thousands of people spin madly and yet gracefully beneath the surface, behind the scenes, so that you can see and hear and relax and sip and enjoy and say ooooh, aaaaaah.
We tip our bartenders and our servers. We give kudos to the President or Honorary Volunteer Chairperson of the event that we attended. But it's the Gregs and the Joeys (and Kevins and Chucks and Timmys and Michaels) of the world that are without question the glue that hold it all together, the lubrication that keeps the engine of our entertainment moving, the ones whose talents are ultimately the bedrock of some of the most memorable experiences of our lives -- the music, the meals, the rousing speeches, the fireworks.
The couple at the table next to us at the show was a little in awe that I was able to get the screen turned on -- they mouthed a wide-eyed "Thank you!!!" as I went back to our table. In fact, I suspect they were more impressed with my asking than with Greg's willingness to actually make it happen - when in fact HE was the one they should have been awed by, that they should have been thanking: I was just a mouthy bystander willing to ask the right person (and it wasn't the sport-coated Manager.)
On our way out of the show last night, I dropped a note and a $20 tip on Greg's board, thanking him -- telling him how much we appreciated his efforts to help us enjoy the show, signing it "The Back Row." I would like to think that the note (and the fact that I took time to write it) meant a lot more than the $20.
The next time you have an amazing experience, go out of your way to thank the Joeys and the Gregs -- the people behind the scenes who really make it happen. They have an incredible amount of pride in their craft, their work, their art -- and people simply don't notice (or say Thank You) to them often enough.
*(And while we're at it with the Thank Yous, let's be sure to thank those serving in the Military that we pass as we travel through airports. Don't worry that you don't know what to say, it's enough to say Thanks for Serving, and mean it.)
Gratitude: Pass it on.
